KPI Dashboards
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Measuring Progress with KPI Dashboards

If you’re a decision-maker at a healthcare organization, it’s likely you measure performance and progress in meeting objectives by using key performance indicators (KPIs). However, is it difficult for you to monitor and stay on top of these KPIs?

One way to keep track of KPIs is by using KPI dashboards. At a glance, you can see if your organization is meeting daily, monthly or annual targets. A dashboard can help you target areas for improvement.

With this type of system, a decision maker sees various measurements such as clinical, operational and financial indicators. If you see an area that looks interesting, you can delve deeper into the data. You can compare targets versus results to see how your staff is performing in various areas.

Can a Healthcare Dashboard Help to Improve Quality of Care?

To answer that question, let’s first look at an example of how an administrator at a large anticoagulation clinic received reports and data without the benefit of a healthcare dashboard:

  • The administrator had to submit report requests to an analyst and wait for a report, since the analyst had to compile each report by hand.
  • By the time the administrator received the report, which was a few weeks later, the information was out of date and not relevant.
  • When the administrator finally received the report, she had to analyze the data and draw conclusions from a spreadsheet with raw data.

Better Access to Data = Better Outcomes

In contrast to the previous example, we can see how healthcare dashboards and data helped improve the quality of care at Texas Children’s Hospital, which is known around the world for its care of children. However, when electronic health records (EHRs) were first implemented at the hospital, the results were less than stellar. Clinicians were frustrated and felt they weren’t getting the right data at the right time.

Consequently, the hospital introduced a new system to make it easier to measure care and outcomes. Early on, the new data showed that a higher than expected number of chest X-rays were administered to asthma patients. After providing clinical staff with a healthcare dashboard and education, there was a 15% drop in unnecessary chest X-rays.

Because of this success, Texas Children’s Hospital expanded the use of dashboards and analytics to reduce the length of stay and how long it takes for patients to get the appropriate asthma medication from when they enter the ER.

Texas Children’s Hospital has also implemented a data management strategy using clinical information that is focused on improving outcomes, quality of care and efficiency. By leveraging data analytics, the hospital can clearly see how care impacts the outcomes of patients with certain diseases such as asthma, diabetes, scoliosis and heart failure.*

Healthcare Dashboards + KPIs = Positive Outcomes

As you can see, KPIs delivered in real time via a healthcare dashboard can make a big difference in how effectively you spot a trend before it becomes a big problem. This allows you to make necessary changes in clinical or staffing procedures at your organization to improve performance, quality of care and outcomes.

Healthcare dashboards integrated with KPIs can:

  • Help you visualize negative and positive trends in care so you can make changes if required.
  • Measure if your organization is maintaining quality of care improvements or if results are going down.
  • Act as an early-warning tool when patients are experiencing lower quality of care results.
  • Reinforce to clinical staff that their efforts are helping their patients and improving the quality of care. This helps to make staff feel that they’re making a real difference and improves employee satisfaction.

 

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